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How long does it take to get a custom bag made?
Our usual turnaround is about four weeks for bags without graphics, and five weeks for bags with graphics.

Are your bags weatherproof?
Yes, all R.E.Load bags are weatherproof! Regardless of whether they are made with our standard vinyl liner, or our soft fabric liner (the fabric liner has rubberized backing). Tote bags would be the one know, having an open top and all.

How do I go about getting a bag with graphics on it? How much is it?
Since we do all of our graphics by hand, graphics must be quoted on a case-by-case basis. We unfortunately have no way to tell you how much it will be before we take a look at what you are asking for. So, the best thing to do is either stop by the shop with a sketch/drawing, or email us a jpg of what you are thinking about. It's best if you can get it as close to the final iteration as possible, but it's ok if you just initially submit what you have at the time. In most cases, we will have to go back and forth with a few questions and emails before we can really pin down pricing. If you are interested, we can send you Photoshop files that are sized for each specific model so that you can do your own layout. All graphics quotes are based on an estimate of how long the work will actually take.

I'm interested in something a little different than what is currently on your site; can you make it?
Please feel free to contact us about any type of really custom work. We can't guarantee we will be able to do it for you, but if its something that we feel we can pull off without it adversely affecting our normal production schedule, we will certainly consider it. In a lot of cases, if we don't have the time or resources, we can direct you to somebody else who can. We'll always try and support your decision to have something custom made rather than some off-the-shelf product.

How are the dimensions for your bags taken?
The dimensions for all of our bags are taken along the BASE of the bag. So we treat the bag as a "full box" of sorts. The actual width of an empty bag - when measured across the flap - is going to be bigger than the indicated dimensions, due to the fact that the sides of the bag will compress when the bag is flattened out. This is why we also include the volume measurements along with general measurements. Please feel free to inquire about any other specific measurements you may need!

How do I know which shoulder to get my bag made for?
Most people are, by default, "left shoulder" bag wearers. This means that for a single strap bag, the strap will rest on your left shoulder and come across your chest, slanting down to your right hip. If you wear your bag the opposite way, you are "right shoulder". If you're not sure, you should throw a shoulder bag on real quick without thinking about it, and take note of which way you naturally put the bag on. Usually it will feel REALLY strange to try and wear a bag the opposite of your natural preference.

How can I decide between the different types of straps available for single strap bags?
This is a tough question, as it's pretty much based on personal preference. However, the first thing you should ask yourself is: "Am I going to be wearing this bag cinched up tightly around my body, or am I going to be letting it hang a bit loosely?". If its the latter, you're probably best off eliminating the Split Strap and 215 Strap, as they are made with static shoulder padding that is really only effective when the bag is sitting high and tight. If the bag is down near your waist, the pad won't be in the right place anyway. So, we would recommend our standard default strap (no strap upgrade) if you are riding a bike and need to adjust it a lot, or our special "walking strap" if you don't see yourself adjusting the strap much at all. Either one of these can be augmented with our accessory shoulder pad if you feel like you need a more plush experience.


Some people still prefer the versatility of our default strap (which can come with or without the removable Messenger Pad for cushioning). However, it is admittedly less intuitive that the Split or 215 Straps, and generally requires a break-in period that will last around a week or two (depending on how much action the strap sees daily). To help with the decision, we strongly recommend checking out the how-to videos posted up on our YouTube page:

How do I use the strap?
At this point, we have three different types of strap systems for our single strap bags, along with a somewhat unique hardware system for our double straps. We've made video how-to's for all of these, which you can find on our YouTube page:

There don't seem to be any straps for closing the main flap of the bag...what's up with that?
The straps that are used for flap closure are actually clipped to the "strap keeper" buckles that are at the top lip of the body of the bag. This keeps them out of the way when they aren't in use. Our flap velcro is pretty strong, so a lot of the time you won't even need them. If you do need the extra security of clipping the flap closed, simply unclip them from the strap keeper buckles and click them into the buckles on the flap.

How should I clean my bag? Can I machine wash it?
This depends on the material that your bag is made from. If its waxed canvas, the answer is NO! The treatment on the canvas will be absolutely ruined if you use any type of detergents on it. Sponge wipe any dirt with cold water ONLY. If dirt is ground in, gently brush it off with a soft-bristled brush. Keep in mind that this is a natural fabric, with a wax treatment applied. You may need to re-treat the bag after a few years. This is a fairly simple process that you can do yourself, for a couple of dollars. Contact us if you need more info!

If your bag is CORDURA®, we still recommend first trying to spot-clean it. Detergents should be no problem. If your bag is extremely dirty and funky, go ahead and machine wash it in cold water. Be sure to place it in a mesh delicates bag first; this will keep the straps from getting tangled around the spindle of the machine. DO NOT PUT THE BAG IN THE DRYER! That is, unless you are going for a more "melty" look. Hang it up somewhere to dry!

Is waxed canvas more durable and waterproof than CORDURA®?
This is actually a common misconception that we can only assume is due to the higher price point of our waxed canvas products. The waxed canvas is sourced locally and requires different and more extensive types of processes to make. In actuality, CORDURA® is more durable than waxed canvas. It's an engineered synthetic canvas, versus the natural cotton fibers of waxed canvas. Both materials are about the same as far as water resistance, but neither is what makes our bags weatherproof anyway. Our liners are what do that!

I bought a bag from you recently, and I love it, but I was wondering if you could add another pocket/feature to it?
Unfortunately, we can't do this. Well, to be fair, we COULD....but it would cost about as much as making you a whole new bag. The reason is that once a bag is made, in order to add a feature, we pretty much have to take apart the bag, add the feature, and rebuild it. So choose wisely when you are submitting a custom order!

Do you do repairs on other types of bags?

Do you make Frame Pads for bikes different diameter tubing?
Unfortunately, we do not.